1. Digital service

Ameen ERP is a cloud-based software service. No physical product is shipped. References to “delivery” mean electronic activation of an Ameen ERP account, subscription plan or separately purchased digital service.

2. Trial activation

Eligible 11-day trial access is generally activated after successful registration and verification of required account information. Trial features and limits correspond to the selected or assigned trial plan.

3. Paid subscription activation

After successful payment confirmation, the selected subscription is normally activated automatically or within a short processing period. In exceptional cases requiring payment verification, risk review or manual configuration, activation may take up to one working day.

4. Delivery method

Access is delivered through the registered Ameen ERP account at app.ameenerp.com. Account, payment and service notifications may be sent to the registered email address. Customers are responsible for providing a correct email address and maintaining access to it.

5. ZATCA and regulated features

General subscription activation does not guarantee immediate production activation of ZATCA or another regulated integration. Such features may require correct business data, eligibility, certificates, one-time passwords, compliance testing, authority approval and additional onboarding steps.

6. Onboarding, migration and custom work

Standard self-setup is available within the software. Assisted onboarding, training, data migration, custom configuration or development may follow a separately agreed scope and timeline. Delays caused by missing or inaccurate customer information do not constitute non-delivery of the base subscription.

7. Failure to receive access

If payment succeeds but the plan is not available, check the registered email and account status, then contact support with the payment reference. We will verify the transaction and activate the correct plan or review refund eligibility under the Cancellation & Refund Policy.

8. Service availability

Access requires a compatible device, supported web browser and reliable internet connection. Scheduled maintenance or failures involving internet, hosting, payment or government systems may temporarily affect availability but do not represent physical shipment delay.