1. Free trial

Eligible customers may evaluate Starter, Growth or Business plans through an 11-day free trial. No refund is applicable to a free trial because no subscription fee is charged for the trial period. Continued access after the trial requires a paid subscription.

2. Subscription cancellation

You may request cancellation or disable future renewal through the available account controls or by contacting support. Cancellation prevents the next renewal charge. Unless access is suspended for breach or payment reversal, the paid service normally remains available until the end of the current billing period.

3. General refund rule

Once a paid subscription is successfully activated and the subscribed service is available, subscription fees are generally non-refundable, including where the customer stops using the service, changes business plans, fails to use available features, or cancels before the billing period ends.

4. Refund review eligibility

A refund request may be reviewed in the following limited situations:

• Duplicate payment for the same subscription and billing period.
• Payment was captured but subscription activation failed and was not corrected within a reasonable time.
• An incorrect plan was provisioned after successful payment and the issue could not be corrected.
• An amount was charged incorrectly due to a verified technical or billing error attributable to Deedimart.

5. Non-refundable items

• Used monthly or annual subscription periods after successful activation.
• Partial periods, unused days or voluntary early cancellation.
• Assisted onboarding, custom development, data migration or training already delivered.
• Taxes, gateway charges or third-party costs that cannot legally or operationally be recovered.
• Accounts suspended for fraud, abuse, unlawful activity or material violation of the Terms.

6. Annual subscriptions and plan changes

Annual plans are discounted commitments and are not eligible for a pro-rata refund merely because the customer stops using the service. Approved upgrades may be charged on a prorated or quoted basis. Downgrades normally apply from the next renewal period.

7. Refund method and timeline

Approved refunds will normally be initiated to the original payment method. After approval, processing may take approximately 7–10 working days, depending on Razorpay, the issuing bank or payment network. Deedimart cannot control delays after a refund has been submitted to the payment provider.

8. Chargebacks

Please contact us before raising a payment dispute so we can investigate. Fraudulent or abusive chargebacks may result in account restriction while the transaction is reviewed.

9. Requesting cancellation or refund

Send the registered business name, account email, payment ID, payment date, amount and clear reason to the contact below. Submission does not guarantee approval; each eligible request is verified against account and payment records.